How Communicating with Tokopedia Call Center

 

3 ways to contact tokopedia call center in this digital era must be known when becoming a Market Place user. Call center is simply interpreted as a service from Tokopedia for customers when they need information, submit complaints or ask for help when getting into trouble. This service in digital business is very important to foster good relationships with customers.

Call Centers are likened to a representation of the business itself that faces consumers directly. This service is one of the important points to provide a sense of comfort to customers. Not only good response and communication, the media used in call center services shows the professionalism of the company when providing the best service to consumers.

Tokopedia is among  the  largest marketplaces in Indonesia, and is included in the category of unicorns that are still developing themselves today. Of course, this large marketplace tries to provide the best possible service to customers, both investors and buyers. If you need help information or submit a complaint, 3 ways to contact tokopedia call center.

How to Contact Tokopedia Call Center that Can Be Done

Below is a way that can be used to contact tokopedia call centers that can be tried.

  1. Using a Call Center

If you need a quick response, you can choose the best of 3 ways to contact tokopedia call center by contacting directly at 02153691015 or 02180647333. But when using this method the customer needs the provider’s balance to do so. if you do not want to spend more money, we recommend using this medium when in an important / precarious situation.

  1. Using Email

If you are in work accustomed to using email can do it through this medium. The advantage of this method is that you can submit complaints either officially or not. This way it’s easy to include the documents needed to amplify your protest or request for information.

The electronic message address for communicating with customer service is contact@tokopedia.com. Another advantage of this media is the confidentiality of information when submitting complaints or communicating can be more maintained.

Getting Customer Service Through Social Media

When the problem is not too important one of the 3 ways to contact tokopedia call center, we recommend choosing other media that does not cost money. Among them through social media, Instagram, Facebook, and Twitter. Communication services through this social media, can be used within a full 24 hours. Another convenience for those who are accustomed to using social media is simpler.

When using Twitter, the account you  can contact is @tokopedia or @tokopediacare. Meanwhile, if contacted using Tokopedia facebook, please open Fanspage @tokopedia with the url address http://facebook.com/tokopedia. When using Instagram, please follow @tokopedia account.

Communicating with the service with this social media can be conveyed in several ways. First by delivering in the comments field or directly using private messages. For general information we recommend using the comment field.

However, when discussing personal matters or conveying fraud or requiring your personal data, we recommend using messages directly. It is safer and keeps you getting into trouble from others.

When communicating with social media, this does not require costs.  You only need data operating access and using social media. But the lack of this media, the response is relatively slow compared to through telephone service. Because most customers usually use this media to communicate with Tokopedia.

Even when on social media this is very much and accumulates, there is a possibility of not being readable by customer service. Therefore, this media recommends to be used to communicate or convey about less important things. When you enter the site or application can focus on shopping or opening stalls.

Although we do not use this social media as one of the3 ways to contact tokopedia call center, we recommend to keep following it. Because Tokopedia conveys the latest information through their social media. Whether it’s policies, promotions, or other important information.

Communicating with Tokopedia Call Center Using An Application

Below are some ways that can be used to communicate with Tokopedia call centers by using the application.

  1. Help Center

Another option of 3 ways to contact tokopedia call center by using the application in the “help center” panel. Whether using the app or the site, please select the contact us panel. then it will be displayed some points that you  will convey, please point to the needs. Then, please convey the information you want to solve.

  1. Tokopedia Care

You can communicate with consumer services through the Tokopedia Care feature. Tokopedia Care has a variety of information about this market place that is needed by customers and investors. In addition to information Tokopedia Care also provides articles as tutorial information and important advice to users.

You can access it by opening an account first. Then select the settings panel – select Tokopedia Care. On this page please type keywords about the problem in the search bar. To be more accurate information that you get the topic of the problem.

After that type the keyword of the problem you are facing. After this process will be displayed a guide to solve the problem. when the problem has not been felt further customer service in the help center feature.

  1. Transaction Invoice

Other methods in this application can also be through the invoice of the transaction you  are doing. please go to the list of transactions on the account – click shopping. Please select the transaction that is experiencing problems. Then display the message details, please select the panel.

  1. Live Chat

You can communicate through the live chat service  that has been provided as a consultation room with the Tokopedia team. But currently the Live chat service is limited only to investors who have gold and Platinum memberships. To take advantage of this service please open the Toped Bot widget.

After that you can open an account, point to the settings – point to Tokopedia care – displayed Pop up chat – select on the chat panel now – Can only write the one you  want to consult. But before answering usually tokopedia system sends a chatbot.

  1. Through the Resolution Center

With this service, you can consultdirectly with Tokopedia. Then they deliver the best solution for each faced by buyers and investors. To do so please open an account – this is a list of transactions – this is shopping – Select a transaction that is experiencing problems – please select the complaint panel.

After that will be displayed a pop up complaint order please click. then point to the problem and convey it clearly. The customer did not respond or has not found the best solution for 3 days, please you use the ask for help feature. Here you will be greeted directly by the admin of the resolution center who will help solve the problem.

Ethics Used to Contact Call Centers

In 3 ways contact tokopedia call center in addition to technical means must pay attention to the process. Still convey politely, even if the buyer is king. Open the communication with a polite greeting, then convey it briefly, clearly, and not long-winded. Make sure the information you convey is true and not far-fetched.

If needed include supporting evidence when filing a complaint to make it easier for them to respond.  You have to wait patiently for a response, because there are many customers who may experience the same problems as you. This way it will be responded well.

In addition, before submitting a complaint, ask, and so on, make sure you have tried to understand the rules regarding transactions on Tokopedia. Do not let you ask with 3 ways to contact tokopedia call center from problems that have been conveyed clearly in the information center.